Terms & Conditions using Guildford Flames tickets as the promoting party for our events hosted by Guildford Spectrum. 

WHILE IN ATTENDANCE, PLEASE KEEP YOUR EYES ON THE PUCK AT ALL TIMES. BY ENTERING OUR EVENT, YOU ACCEPT THAT GUILDFORD FLAMES WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY PERSONAL INJURY OR LOSS.
 

Pricing:

In addition to adult and child (u16) ticket pricing, Flames match tickets have a concession price band for:

• Seniors aged 65+
• Those receiving Income Support
• DLA or PIP recipients
• Unemployed visitors
• Full time students with valid ID

**Please note with Concession ticket purchases, it is your responsibility to carry the appropriate ID if asked to display on entry. Failure to produce appropriate supportive ID will result in the ticket holder being asked to pay for an adult ticket.

Match entry:

• All persons entering the rink must receive a hand stamp during ticket entry scanning and hold a valid ticket that must be retained and submitted for inspection if required by any member of staff. Failure to produce a valid ticket on request may result in removal from the rink. This includes tickets shown on any device. 

• All tickets are non-refundable and non-transferable.
• If a game is cancelled or abandoned and must be re-scheduled, for any reason, the ticket for that game is automatically transferred to the re-scheduled game. Options to transfer to an alternative date may be available. This includes games re-scheduled because of issues with the ice, the rink, severe weather conditions or travel problems for the participating teams.
• From time to time, Guildford Flames may issue tickets under special promotions (“Promotional Tickets”) but Promotional Tickets will be available subject to availability and subject to any terms and conditions affecting the particular promotion.

Season Tickets:

• Your season ticket entitles you entry to all home games during the designated season.
• Your season ticket QR code for each game must be presented to the stewarding team to enter the rink. Tickets are emailed to each holder, but can also be downloaded at Guildfordflames.com/tickets. 
• If you are unable to attend a game, you can allow another person to use your season ticket by sending them the designated match ticket, but the user must fit the price band assigned to the given ticket.   (Anyone can use an adult ticket, but only a child for a child ticket and concession qualified person for a concession claimed ticket).
• Season tickets are non refundable. 
• If you request a seat change before your bulk season tickets have been sent (the initial email with all your match tickets for the season) the change can be made free of charge. If the request is made at any point after you have received your tickets for the season a seat change is charged at £25. 
• We reserve the right to move your seat to maximise capacity in the rink and avoid single seats.
• We reserve the right to revoke your season ticket at any time. 

Health & Safety:

• When you are inside of Guildford Spectrum, keep your eyes on the puck at all times. By entering our event, you accept that Guildford Flames will not be responsible or liable for any personal injury or loss. 
• A variety of special effects (including sudden loud effects and strobe lighting) may be used in areas of the rink throughout match night. It is recommended that visitors with high blood pressure, heart conditions or other pre-existing medical conditions ask staff or members of the stewarding team for further details.
• All visitors should take their assigned seat or standing area during the match.
• All visitors should stay in their seat while the puck is in play.  For upstairs seating, guests may be held on entry to wait for the next stoppage of play.
• From time to time staff may draw visitors’ attention to certain health and safety procedures to which visitors must adhere.

Visitors’ Conduct:

Visitors are required to observe the following prohibitions while attending our games:

• No smoking, and this includes electronic cigarettes.
• You must exit the building to smoke or vape.  You must have your hand stamped and have your ticket with you to return to the match.
• No pets or animals except for guide dogs and hearing dogs.
• No offensive weapons.
• No Air horns.
• No access to any area of the rink other than areas designated for access by visitors.
• No approaching any players, coaching/bench staff, or on ice officials while on the ice, or while they move from off ice to on ice and vice versa, even when those activities share space with visitor space during matches. 
• No behaviour likely to annoy or offend other visitors or intimidate the staff.
• No use of illegal drugs or consumption of alcohol except in authorised places and in accordance with the Licensing Act 2003.
• Guildford Flames reserve the right to refuse entry to or expel from the rink any visitor who fails to observe the prohibitions of the conditions outlined above or whom we consider likely to affect the safety or enjoyment of any other visitor through the use of abusive or foul language and behaviour.

Security:

• Ice rink opens 45 minutes before face-off. Please allow yourself sufficient time to enter the rink. If you notice any issues pertaining to security, safety of you or any guests, please visit a member of the security team to inform them of the situation. 
• Visitors must always keep their personal belongings with them and Guildford Flames accepts no responsibility for loss, theft or damage to any personal belongings brought into the rink.

Food and Drink:

• No food or drinks purchased outside of the building are permitted to be brought into the building for consumption on match night.

Photography:

• From time to time Guildford Flames or other authorised third parties may carry out photography or other recording within the rink and any images or recordings may feature visitors. Visitors consent to the use of such images by Guildford Flames in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with Guildford Flames and any authorised third party.

WHILE IN ATTENDANCE, PLEASE KEEP YOUR EYES ON THE PUCK AT ALL TIMES. BY ENTERING OUR EVENT, YOU ACCEPT THAT GUILDFORD FLAMES WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY PERSONAL INJURY OR LOSS.

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